Frequently Asked Questions
Everything you need to know about shopping with Maya & Henry's.
What is Maya & Henry's return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply initiate your return through our online portal to receive a prepaid shipping label.
How long does shipping typically take?
Standard shipping within the continental US takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style team for advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Afterpay and Klarna.
Are your materials sustainably sourced?
At Maya & Henry's, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we work exclusively with fair-trade certified factories.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by clicking the link in your confirmation email or contacting live chat.